Drivers & passengers
Everyone in the vehicle is entitled to their own treatment benefits under the same claim — each person books with the same claim number.
ICBC Enhanced Care · Lower Mainland, BC
Looking for ICBC physiotherapy after a crash? Your ICBC treatment is covered from day one: within your first 12 weeks ICBC pre-approves Physiotherapy, Chiropractic, Massage Therapy, Kinesiology, Acupuncture and Clinical Counselling — no doctor’s referral needed. Synergy Rehab direct-bills ICBC and charges no user fees. Bring your claim number; that’s it. Your physiotherapy treatment can include manual therapy and exercise for neck, back and joint injuries, from a health care provider who handles the claim paperwork with ICBC for you.
Pre-approved sessions
Pre-approved · within your first 12 weeks
Illustrative example — every ICBC Enhanced Care claim (accidents on or after May 1st, 2021) includes this pre-approval.
ICBC treatment near you · 19+ locations
If you were injured in a motor vehicle accident anywhere in British Columbia’s Lower Mainland, ICBC pre-approves your treatment for the first 12 weeks — Physiotherapy (25 sessions), Chiropractic (25), Massage Therapy (12), Kinesiology (12), Acupuncture (12) and Clinical Counselling (12), with no doctor’s referral required. Each allowance is separate, so using one does not reduce another. Synergy Rehab provides all of them at 19 clinics from Vancouver to Abbotsford, bills ICBC directly, and charges no user fees, so pre-approved treatment costs you $0. To book you need only your ICBC claim number, your date of accident, and your Personal Health Number.
The crash is the part you remember. The paperwork shouldn’t be.
Report the crash, get a claim number, book. Everything after that — billing, treatment plans, extensions — is ours to handle.
$0CAD
User fee · pre-approved ICBC care
No user fees. No surprise balance. Synergy Rehab bills ICBC directly at its published treatment rates and never adds a user fee — pre-approved ICBC treatment costs you $0 for every pre-approved session.
Treatment starts the week of your crash, not the month after.
Neck stiffness, headaches and dizziness usually surface 24–72 hours after impact.
Process
You don’t need a lawyer, a fault decision, or an adjuster’s phone call to start. The pre-approval already exists — here’s how to use it.
Step 1
Report your crash to ICBC online at icbc.com or by phone (Dial-a-Claim: 604-520-8222 in the Lower Mainland, 1-800-910-4222 toll-free). Your claim number is all we need to bill ICBC directly.
Step 2
Book online at any of our 19+ Lower Mainland clinics — no doctor’s referral, no adjuster approval. Bring your claim number, the date of your accident, and your Personal Health Number.
Step 3
Your assessment, treatment plan, and reporting to ICBC are handled by our clinical team. We bill ICBC at its published rates and charge no user fees — pre-approved treatment costs you $0 at the desk.
Coverage
Every Enhanced Care claim includes pre-approved treatment within the 12 weeks following your accident — whether or not you caused the crash. No adjuster sign-off is needed for these sessions; treatment can begin as soon as you have a claim number.
At Synergy Rehab you can use one claim for Physiotherapy, Chiropractic, Massage Therapy, Kinesiology, Acupuncture and Clinical Counselling under a single roof, and we direct-bill ICBC for every one of them.
Are you eligible?
All three? Your treatment is already approved — you can book today.
| Treatment | Sessions |
|---|---|
| Physiotherapy | 25 |
| Chiropractic | 25 |
| Massage Therapy | 12 |
| Kinesiology | 12 |
| Acupuncture | 12 |
| Clinical Counselling | 12 |
Session counts are set by ICBC under Enhanced Care for accidents on or after May 1st, 2021, and apply within 12 weeks of the accident date. Each allowance is separate. Need care beyond the window? See what happens after 12 weeks.
Timeline
The 12-week window has a fixed end date. We plan the transition with ICBC before it closes, so there’s no gap in your care.
Day 0
Report to ICBC and get your claim number. Your treatment is pre-approved from day one — no adjuster call required.
Weeks 1–12
Physiotherapy and Chiropractic (25 sessions each), plus Massage Therapy, Kinesiology, Acupuncture and Clinical Counselling (12 each) — $0 user fees, direct-billed to ICBC.
Weeks 10–11
One to two weeks before your window ends, your physiotherapist submits a treatment plan to ICBC recommending further care, with the clinical rationale.
Week 12 +
If ICBC approves the treatment plan, your care continues without interruption — we handle the submission and follow-up.
Who’s covered
Enhanced Care is care-based, not fault-based. If you were injured by a vehicle in BC, treatment benefits apply — whether or not you caused the crash, and even if you don’t own a car.
Everyone in the vehicle is entitled to their own treatment benefits under the same claim — each person books with the same claim number.
Doored, right-hooked, or clipped by a car? You’re covered under ICBC Enhanced Care — you don’t need your own auto insurance policy.
Struck by a vehicle while walking? Report the accident to ICBC to get a claim number, then book your assessment — your treatment is covered.
Coverage doesn’t depend on a fault decision. If you caused the crash, your recovery benefits — including pre-approved treatment — still apply in full.
Locations
Every Synergy Rehab clinic direct-bills ICBC, with $0 user fees on pre-approved care. Book online at the clinic closest to your home or work.
Clinic network
19 clinics from Vancouver to Abbotsford. Every location direct-bills ICBC, with no user fees on pre-approved care.
Book direct · Vancouver to Abbotsford
Crashes cluster where the Lower Mainland’s traffic does. These are the communities and corridors each clinic covers for ICBC treatment — if your collision happened near one of them, that clinic is your closest starting point.
Patient reviews
Unedited except where marked. These are public Google reviews left by people who came to Synergy Rehab after a crash — read them in full, alongside every other review, on our Google listings.
I’m coming to Synergy for my massage and physio under ICBC. All my therapists are great.
Going here for ICBC coverage, the staff is friendly and my body is feeling a lot better!
I went after my accident and they took care of everything.…
I come here for ICBC Physio and my physiotherapist… has been helping me recover!
Reviews are reproduced from public Google listings and are one person’s experience — recovery differs from patient to patient, and nothing here is a promise of a particular outcome. Practitioner names have been removed and omissions marked with an ellipsis. Read every review, good and bad, on our Google Business Profile.
Conditions
Symptoms often surface 24–72 hours after a collision — a stiff neck on day two or three is common. An early assessment establishes a baseline and gets your recovery plan started.
Twelve weeks is a window, not a deadline.
We plan the transition with ICBC before it closes, so there is no gap between pre-approved care and whatever comes next.
Bring these three · tap to check off
No claim number yet? Get it at icbc.com or call Dial-a-Claim on 604-520-8222.
Checklist
Plan for a little longer than a routine visit — the exact length varies with your injuries. Your therapist takes the history of the crash, examines movement and strength, explains what they have found, and starts treatment the same visit. You will leave with a plan and usually a short home programme. Wear clothing you can move in.
Glossary
Claim paperwork and everyday speech rarely use the same word for the same thing. These are the ones that cause the most confusion after a crash.
ICBC Enhanced Care · Direct billing · $0 user fees on pre-approved care
Book with just your claim number. We’ll handle the billing, the paperwork, and the extension — you handle getting better.
We’ve Got Your Back.
FAQ
The questions people ask us in the first week after a crash.
Report the crash to ICBC to open a claim, either online at icbc.com or by calling Dial-a-Claim at 604-520-8222 (Lower Mainland) or 1-800-910-4222 (toll-free). ICBC gives you a claim number immediately. With that number alone you can book physiotherapy — under Enhanced Care your first 12 weeks of treatment are pre-approved, so you do not need a doctor’s referral or your adjuster’s approval. Synergy Rehab has 19+ clinics across the Lower Mainland (Vancouver, Burnaby, New Westminster, Richmond, Delta, Surrey, Langley and Abbotsford), bills ICBC directly, and charges no user fees. The ICBC website also lists claim centre locations if you need to visit one in person, and your ICBC recovery specialist can confirm your coverage through ICBC at any point.
As soon as you can. Crash-related symptoms such as neck stiffness, headaches and dizziness often appear 24 to 72 hours after the collision. An early assessment establishes a baseline and starts your recovery plan while your 12-week pre-approval window is open.
Your pre-approved treatment window runs for 12 weeks from the date of your accident. Treatment started inside that window needs no additional approval. If you need care beyond 12 weeks, your physiotherapist submits a treatment plan to ICBC before the window closes.
$0. Synergy Rehab bills ICBC directly at ICBC’s published treatment rates and does not charge user fees, so there is no out-of-pocket cost to you for pre-approved ICBC treatments.
For pre-approved treatments within your first 12 weeks, ICBC pays the treatment cost directly to the clinic. Some clinics add a user fee on top of what ICBC pays; Synergy Rehab does not, so your pre-approved sessions are fully covered with nothing to pay at the desk.
No. Synergy Rehab direct-bills ICBC for pre-approved treatment, so you do not pay and wait for reimbursement. You give us your claim number at your first visit and we handle the billing.
Wondering how many physiotherapy sessions you get? For accidents on or after May 1st, 2021, ICBC pre-approves 25 Physiotherapy sessions, 25 Chiropractic sessions, 12 Massage Therapy sessions, 12 Kinesiology sessions and 12 Acupuncture sessions within the first 12 weeks after your accident — no approval calls required. ICBC also pre-approves counselling sessions under Enhanced Care.
The ICBC-covered services we provide are all pre-approved within your first 12 weeks, each with its own session allowance: Physiotherapy (25), Chiropractic (25), Massage Therapy (12), Kinesiology (12), Acupuncture (12) and Clinical Counselling (12). The allowances are separate, so using one does not reduce another. Synergy Rehab direct-bills ICBC for all of them, at 19 clinics from Vancouver to Abbotsford.
One to two weeks before your 12-week pre-approval window ends, your physiotherapist submits a treatment plan to ICBC recommending further care, with the clinical rationale. If ICBC approves it, your treatment continues without interruption — we handle the paperwork for you.
No. Physiotherapists are primary-care practitioners in British Columbia, and under ICBC’s Enhanced Care model your first 12 weeks of treatment are pre-approved. You can book directly with Synergy Rehab using only your ICBC claim number — no referral, and no adjuster approval needed to start.
Yes. Enhanced Care benefits are care-based, not fault-based. Your treatment coverage applies regardless of who caused the crash, and it is not affected by any legal process.
Yes. Cyclists and pedestrians injured by a vehicle in British Columbia are covered under ICBC Enhanced Care, even if you do not own a car or hold your own auto insurance policy. Report the accident to ICBC to receive a claim number, then book your assessment.
Yes. Every injured person in the vehicle is entitled to their own pre-approved treatment benefits. Passengers book with the same claim number as the driver and each receive their own assessment and treatment plan.
Book online at synergyrehabilitation.ca/booking-page, choose the Synergy Rehab clinic nearest you, and select an ICBC assessment. Bring your claim number, date of accident, and Personal Health Number to the first visit. Nothing else is required — we verify your coverage and bill ICBC directly.
Three things: your ICBC claim number, the date of your accident, and your Personal Health Number (on your BC Services Card). If you have not reported the crash yet, start your claim online at icbc.com or call ICBC Dial-a-Claim at 604-520-8222, then book.
Synergy Rehab operates 19+ clinics across BC’s Lower Mainland, including Vancouver, Burnaby, New Westminster, Richmond, Delta, Surrey, Langley and Abbotsford. Every location accepts ICBC claims, direct-bills ICBC, and charges no user fees on pre-approved care. Book online to see the clinics and appointment times nearest you.
Yes. You can change providers during your claim. Any sessions already used count toward your pre-approved totals; bring your claim number and let us know roughly how many sessions you have had, and we continue from there.
Synergy Rehab has eleven Surrey clinics that treat ICBC claims: Cedar Hills, Strawberry Hill, Newton 72 Ave, Sullivan Heights, King George, Central City, Fleetwood, Cloverdale, Clayton Corners, Clayton Heights and South Surrey. Each one direct-bills ICBC with no user fees, and each has its own online booking page, so you can pick the one nearest your home, work or the corridor you were driving.
Yes. The Vancouver clinic is in Kitsilano on W 16th Avenue, serving Point Grey, Dunbar, Arbutus Ridge and the Broadway corridor. The Burnaby clinic is on Canada Way, close to Metrotown, Brentwood and the Highway 1 and Lougheed routes. New Westminster is a third option on East Columbia Street near Sapperton. All three accept ICBC claims and bill ICBC directly.
Yes. The Langley clinic is in Willowbrook on 204 Street, covering Walnut Grove, Murrayville and Aldergrove, and the Abbotsford clinic is on Townline Road, covering Clearbrook and the Highway 1 interchanges. Your ICBC pre-approval works the same way there as anywhere else in the Lower Mainland — no referral, no adjuster call, no user fees.
No. Your ICBC claim is not tied to a location, so you can start at whichever Synergy Rehab clinic is most convenient and switch later — to one nearer work, or nearer home once you are driving again. Sessions already used count toward the same pre-approved totals wherever you attend.
Yes. ICBC coverage follows you, not the crash site. If the accident happened elsewhere in British Columbia but you live or work in the Lower Mainland, you can use your pre-approved treatment at any Synergy Rehab clinic. Bring the same three things: your claim number, the date of the accident, and your Personal Health Number.
Usually yes. ICBC asks you to submit a claim for medical expenses within 180 days (six months) of the expense. Keep your receipts and give them to ICBC with your claim number. If you are being treated with us we bill ICBC directly, so this mostly applies to treatment you paid for elsewhere before your claim was open.
Standard ICBC reporting: an initial assessment report, and a treatment plan when further care is recommended. These describe your injuries, the objective findings and your functional progress, so ICBC has what it needs to support the next stage of your recovery. Your day-to-day session notes are your clinical record and are not routinely sent. Reports go to ICBC with your consent as part of your claim.
Yes. Your claim isn’t tied to a location, and sessions already used simply count toward the same pre-approved totals. Moving between Synergy Rehab clinics keeps your treatment on one record, which makes the reporting cleaner if an extension is needed later. Tell the new clinic your claim number and roughly how many sessions you’ve had.
Yes. Each treatment type draws on its own pre-approved allowance — Physiotherapy (25), Chiropractic (25), Massage Therapy (12), Kinesiology (12), Acupuncture (12) and Clinical Counselling (12) — so combining them is fine, and it is often how a recovery week is structured. What you cannot do is stack two sessions of the same treatment type to make one longer appointment. Your therapists work from the same record, so the plan stays joined up.
No — that is the normal pattern, not the exception. Whiplash symptoms, headaches and concussion symptoms commonly surface 24 to 72 hours after impact once the adrenaline has gone. Report the crash to ICBC to open your claim, then book an assessment. Your 12-week window runs from the date of the accident, so the sooner you start the more of it you keep.
A pre-existing problem doesn’t disqualify you. What matters clinically is how the collision changed things — a flare-up or aggravation of an existing condition is still an injury from the crash. Tell your physiotherapist about the history at your assessment so it’s documented properly from the start, which is what protects the claim later.
Your therapist takes the history of the crash and your symptoms, examines movement, strength and the structures involved, explains what they have found, and starts treatment the same visit. You will leave with a plan and usually a short home programme. Appointment length varies with your injuries, so allow a little extra time for this first one. Wear clothing you can move in, and bring your claim number, accident date and Personal Health Number.
Contact
Booking is online and takes a minute. If you would rather ask a question first — including before you have a claim number — email us and we will point you to the right clinic.
Hours are the standard clinic schedule; individual locations can vary — confirm with your clinic when you book.
Sources
Our Physiotherapists are licensees of the College of Health and Care Professionals of BC (CHCPBC). Our Massage Therapists, Chiropractors and Acupuncturists are licensees of the College of Complementary Health Professionals of BC (CCHPBC). All practitioners hold the training, education and registration required to provide the treatments described on this page, and all fees and advertising are maintained in accordance with their colleges' standards.
This page is general information about ICBC Enhanced Care benefits, not medical or legal advice. Treatment recommendations are made individually following assessment, and recovery outcomes vary from person to person. Session counts, rates and benefit amounts are set by ICBC, are revised on April 1st each year, and are current as of April 1st, 2026 — confirm the specifics of your claim with ICBC. ICBC is the Insurance Corporation of British Columbia; Synergy Rehab is an independent health-care provider and is not affiliated with or endorsed by ICBC.
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