Synergy Rehab Central City · ICBC Enhanced Care
Injured in a crash? Within your first 12 weeks ICBC pre-approves Physiotherapy, Chiropractic, Massage Therapy, Kinesiology, Acupuncture and Clinical Counselling — no doctor’s referral needed. Synergy Rehab Central City, on Fraser Highway in Surrey City Centre, near King George SkyTrain station, direct-bills ICBC and charges no user fees.
Pre-approved sessions
Pre-approved · within your first 12 weeks
Illustrative example — every ICBC Enhanced Care claim (accidents on or after May 1st, 2021) includes this pre-approval.
If you were injured in a motor vehicle accident and live or work near Surrey City Centre, you can start ICBC-covered treatment at Synergy Rehab Central City with just your claim number. Within 12 weeks of the accident ICBC pre-approves Physiotherapy (25), Chiropractic (25), Massage Therapy (12), Kinesiology (12), Acupuncture (12) and Clinical Counselling (12), with no doctor’s referral required. We bill ICBC directly and charge no user fees, so pre-approved treatment costs you $0. Synergy Rehab Central City is on Fraser Highway in Surrey City Centre, close to King George SkyTrain station. If you are not driving after your crash, it is the easiest Synergy clinic to reach by transit, and it is a short drive from Guildford, Whalley and Green Timbers.
Visit
Book online in about a minute, or call the clinic directly. Bring your claim number, accident date and Personal Health Number to the first visit.
Closest roads and corridors: Fraser Highway, King George Boulevard, 104 Avenue, and the Expo Line at King George station.
Coverage
Every Enhanced Care claim includes pre-approved treatment within the 12 weeks following your accident — whether or not you caused the crash. No adjuster sign-off is needed for these sessions; treatment can begin as soon as you have a claim number.
ICBC pre-approves 6 different services, each with its own allowance: Physiotherapy, Chiropractic, Massage Therapy, Kinesiology, Acupuncture and Clinical Counselling. We direct-bill ICBC for every one of them.
Are you eligible?
All three? Your treatment is already approved — you can book today.
| Treatment | Sessions |
|---|---|
| Physiotherapy | 25 |
| Chiropractic | 25 |
| Massage Therapy | 12 |
| Kinesiology | 12 |
| Acupuncture | 12 |
| Clinical Counselling | 12 |
Session counts are set by ICBC under Enhanced Care for accidents on or after May 1st, 2021, and apply within 12 weeks of the accident date. Each allowance is separate. Service availability varies by clinic — the booking page and the Google listing for Central City show what is offered here, and any service not available at this clinic can be booked at a nearby Synergy clinic on the same claim.
Process
You don’t need a lawyer, a fault decision, or an adjuster’s phone call to start. The pre-approval already exists — here’s how to use it at Central City.
Step 1
Report your crash to ICBC online at icbc.com or by phone (Dial-a-Claim: 604-520-8222 in the Lower Mainland, 1-800-910-4222 toll-free). Your claim number is all we need to bill ICBC directly.
Step 2
Book online or call (604) 954-1475 — no doctor’s referral, no adjuster approval. Bring your claim number, the date of your accident, and your Personal Health Number.
Step 3
Your assessment, treatment plan, and reporting to ICBC are handled by our clinical team. We bill ICBC at its published rates and charge no user fees — pre-approved treatment costs you $0 at the desk.
Timeline
The 12-week window has a fixed end date. We plan the transition with ICBC before it closes, so there’s no gap in your care.
Day 0
Report to ICBC and get your claim number. Your treatment is pre-approved from day one — no adjuster call required.
Weeks 1–12
Physiotherapy and Chiropractic (25 sessions each), plus Massage Therapy, Kinesiology, Acupuncture and Clinical Counselling (12 each) — $0 user fees, direct-billed to ICBC.
Weeks 10–11
One to two weeks before your window ends, your therapist submits a treatment plan to ICBC recommending further care, with the clinical rationale.
Week 12 +
If ICBC approves the treatment plan, your care continues without interruption — we handle the submission and follow-up.
Conditions
Symptoms often surface 24–72 hours after a collision — a stiff neck on day two or three is common. An early assessment establishes a baseline and gets your recovery plan started.
Service area
Synergy Rehab Central City is on Fraser Highway in Surrey City Centre, close to King George SkyTrain station. If you are not driving after your crash, it is the easiest Synergy clinic to reach by transit, and it is a short drive from Guildford, Whalley and Green Timbers.
Nearby Synergy clinics · same claim, any location
Bring these three · tap to check off
No claim number yet? Get it at icbc.com or call Dial-a-Claim on 604-520-8222.
Checklist
Plan for a little longer than a routine visit — the exact length varies with your injuries. Your therapist takes the history of the crash, examines movement and strength, explains what they have found, and starts treatment the same visit. You will leave with a plan and usually a short home programme. Wear clothing you can move in.
Synergy Rehab Central City · Direct billing · $0 user fees on pre-approved care
Book at Central City with just your claim number. We’ll handle the billing, the paperwork, and the extension — you handle getting better.
We’ve Got Your Back.
FAQ
For the full guide to ICBC Enhanced Care treatment, see ICBC treatments at Synergy Rehab.
Synergy Rehab Central City is on Fraser Highway in Surrey City Centre, near King George SkyTrain station, at #120 13655 Fraser Highway, Surrey, BC V3T 2V6. It treats ICBC claims, bills ICBC directly and charges no user fees on pre-approved care. You can book online or call (604) 954-1475.
Monday to Friday 7:30 AM to 8:30 PM; Saturday 8:00 AM to 4:00 PM; Sunday 9:00 AM to 4:00 PM. Hours can change on statutory holidays, so the online booking page shows the times that are actually open.
Yes. We bill ICBC directly for pre-approved treatment at ICBC’s published rates and do not add a user fee, so pre-approved sessions cost you $0 at the desk. You do not pay upfront and wait for reimbursement — we only need your claim number.
Within 12 weeks of your accident ICBC pre-approves Physiotherapy (25), Chiropractic (25), Massage Therapy (12), Kinesiology (12), Acupuncture (12) and Clinical Counselling (12). Each allowance is separate, so using one does not reduce another. The booking page and this clinic’s Google listing show which of these services are offered at Central City; if one is not available here, we can book it at a nearby Synergy clinic under the same claim.
No. Under ICBC Enhanced Care your first 12 weeks of treatment are pre-approved, so you can book at Synergy Rehab Central City with just your ICBC claim number — no referral and no adjuster approval needed to start.
Yes. Enhanced Care benefits are care-based, not fault-based, so your treatment coverage applies whether or not you caused the crash. Drivers, passengers, cyclists and pedestrians injured by a vehicle in BC are all covered.
Your ICBC claim number, the date of your accident, and your Personal Health Number (on your BC Services Card). No claim number yet? Report the crash at icbc.com or call Dial-a-Claim at 604-520-8222, then book. Wear clothing you can move in.
One to two weeks before your 12-week pre-approval window ends, your therapist submits a treatment plan to ICBC recommending further care, with the clinical rationale. If ICBC approves it, your treatment at Central City continues without a gap — we handle the submission and follow-up.
The closest are Cedar Hills (about 1.7 km); Nordel (about 3.0 km); King George (about 3.5 km). Your ICBC claim is not tied to one location, so you can move between Synergy clinics and your sessions count toward the same pre-approved totals.
Sources
Our Physiotherapists are licensees of the College of Health and Care Professionals of BC (CHCPBC). Our Massage Therapists, Chiropractors and Acupuncturists are licensees of the College of Complementary Health Professionals of BC (CCHPBC). All practitioners hold the training, education and registration required to provide the treatments described on this page, and all fees and advertising are maintained in accordance with their colleges' standards.
This page is general information about ICBC Enhanced Care benefits, not medical or legal advice. Treatment recommendations are made individually following assessment, and recovery outcomes vary from person to person. Session counts, rates and benefit amounts are set by ICBC, are revised on April 1st each year, and are current as of April 1st, 2026 — confirm the specifics of your claim with ICBC. ICBC is the Insurance Corporation of British Columbia; Synergy Rehab is an independent health-care provider and is not affiliated with or endorsed by ICBC.
Our receptionist will get back to you
