ICBC Claims

How Much Does ICBC Cover?

Effective April 1 2019


Recovery Support Program:

For those who do not qualify for insurance coverage under ICBC Part 7 Benefits, we have developed The Recovery Support Program. Through this, we work with your lawyer to cover the cost of your treatments. Call our Recovery Support Team at (604) 503-1688 to learn how we can help you.

How can your Insurance help you?

1. Contact ICBC

Before reporting a claim you will need

a) The license plate number of each vehicle involved

b) Driver’s license number of each vehicle

c) Insurance information for vehicles not insured by ICBC

You can place a direct call to 604-520-8222 or report a claim online at All parties involved in an MVA accident, no matter the fault, are eligible for ICBC treatment benefits.

2. Effective Treatment Plan

The next step to successful recovery after an automotive accident is to set up an effective treatment plan!

We will require:

Call us at (604) 503-1688 to get your treatments started right away. Our experienced team hopes to get your treatments started within a few days of your automobile accident to minimize recovery time. Treatment must occur within 12 weeks of your MVA date. Any unused or new treatments will require subsequent approval from your ICBC Claims Specialist. The following treatment limits are pre-approved once you have your claim number. These treatments must occur within 12 weeks of your accident date. After 12 weeks any new or unused treatments will require approval from your ICBC Customer Claims Specialist (adjuster).

3. Cost of treatments are covered

If your MVA claim is approved, ICBC will cover the cost of your treatments for the first 12 weeks after your accident. Seeing as every injury varies in severity and recovery time, some patients may find they need additional treatments. If this is the case, our ICBC Support team will contact your Claims Specialist to get supplementary treatments approved.

If you follow your personalized treatment plan as well as present a valid need for additional treatments, ICBC may approve this request and extend your coverage.

“Our patients are important to us and our team will provide the best in class treatment to get you recovered faster”