ICBC Claims

How Much Does ICBC Cover?

Effective April 1 2019

Initial Assessment Treatment (45 minutes) 100%
Standard Treatment (30 minutes) 100%
Initial Assessment Treatment (45 minutes) 100%
Standard Treatment (30 minutes) 100%
Initial Assessment Treatment (45 minutes) 100%
Standard Treatment (30 minutes) 100%
Initial Assessment Treatment (45 minutes) 100%
Standard Treatment (30 minutes) 100%


  • ICBC Claims allow one Initial Assessment during the term of the claim
  • ICBC will only cover the approved treatment limits
  • Any additional treatments requested will be at your expense and not reimbursed by ICBC as part of your settlement
  • ICBC does allow one treatment per therapy type on the same day (i.e. a patient could book appointments to see the chiropractor and registered massage therapist in the same day)
  • ICBC does not allow two treatments per therapy type on the same day (i.e. a patient cannot book two chiropractic appointments in one day in order to extend their session)
  • ICBC will not cover late cancellations or no shows
  • Our ICBC direct billing service is a courtesy service. If the billings are not approved or paid by ICBC, it is the patient’s responsibility to cover unpaid treatment costs or collect the payments directs from their Claims Specialist

Recovery Support Program:

For those who do not qualify for insurance coverage under ICBC Part 7 Benefits, we have developed The Recovery Support Program. Through this, we work with your lawyer to cover the cost of your treatments. Call our Recovery Support Team at (604) 503-1688 to learn how we can help you.

How can your Insurance help you?

1. Contact ICBC

Before reporting a claim you will need

a) The license plate number of each vehicle involved

b) Driver’s license number of each vehicle

c) Insurance information for vehicles not insured by ICBC

You can place a direct call to 604-520-8222 or report a claim online at All parties involved in an MVA accident, no matter the fault, are eligible for ICBC treatment benefits.

2. Effective Treatment Plan

The next step to successful recovery after an automotive accident is to set up an effective treatment plan!

We will require:

  • A) Your First and Last Name
  • b) Your ICBC Insurance Claim number
  • c) MVA Date

Call us at (604) 503-1688 to get your treatments started right away. Our experienced team hopes to get your treatments started within a few days of your automobile accident to minimize recovery time. Treatment must occur within 12 weeks of your MVA date. Any unused or new treatments will require subsequent approval from your ICBC Claims Specialist. The following treatment limits are pre-approved once you have your claim number. These treatments must occur within 12 weeks of your accident date. After 12 weeks any new or unused treatments will require approval from your ICBC Customer Claims Specialist (adjuster).

MVA after April 1 2019 MVA before April 1 2019
Massage Therapy 12 Treatments 12 Treatments
Physiotherapy 25 Treatments 20 Treatments
Chiropractic 25 Treatments No Limit
Active Rehabilitation 12 Treatments 12 Treatments

3. Cost of treatments are covered

If your MVA claim is approved, ICBC will cover the cost of your treatments for the first 12 weeks after your accident. Seeing as every injury varies in severity and recovery time, some patients may find they need additional treatments. If this is the case, our ICBC Support team will contact your Claims Specialist to get supplementary treatments approved.

If you follow your personalized treatment plan as well as present a valid need for additional treatments, ICBC may approve this request and extend your coverage.

“Our patients are important to us and our team will provide the best in class treatment to get you recovered faster”

What is Synergy Rehab doing to prevent the spread of the virus?

Our Enhanced Safety Protocol involves the following steps:

1. Daily and continuous sanitization of all surfaces, equipment, and tools (every 30 minutes) throughout the day.

2. Use of personal protective equipment (PPE) by all staff members and therapists and a plexiglass shield at the front desk.

3. Coordinated and staggered appointments to limit the number of patients at a time.

4. Thorough room sanitization breaks in between appointments.

5. Social distancing markers, signage, new check-in protocol, and booking process.

6. Hand washing, and hand sanitizer stations available to all patients, staff, and therapists. Please refrain from bringing water bottles or other belongings.

7. Sorry, no sitting areas, washrooms, or beverages will be offered during this time.

8. Only patients receiving treatment will be allowed inside the clinic.